Battlefield 6 player claims to have received Steam refund after 470 hours due to surprise mode removal

On Battlefield 6, a player named ExplorEverythingOnce claimed to have received a full Steam refund of $60 for the Phantom Edition of the game, despite having logged 470 hours of playtime. The refund came after multiple game modes were unexpectedly removed from the game's quickplay queue. The player specifically cited the removal of Rush, their favorite game mode, as the primary reason for requesting the refund.

While the player did not provide proof of playtime or communication with Steam support, the post suggests that the lengthy playtime played a role in Steam's decision. Battlefield Studios defended the mode removal, stating it was done to optimize queue times and matchmaking, consolidating players into more popular modes. However, the decision has been met with widespread backlash from the gaming community, with negative reviews flooding the Steam store and hostility expressed on the Battlefield 6 subreddit and Battlefield Studios' social media accounts.