Baggage goes ‘missing’ after power bank removed, 2 men win Rs 70,000 from airline
A Chhattisgarh consumer commission recently ruled in favor of two passengers who filed a complaint against a private airline for losing their checked-in baggage. The incident occurred when a power bank, which was prohibited in checked-in baggage, was removed from one of their bags at Bengaluru airport. The airline claimed that the passengers were aware of the restriction on power banks and knowingly carried the item, but the commission disagreed, stating that the airline bore full responsibility for the lost baggage.
The commission awarded the passengers Rs 70,000 in compensation for the lost luggage, Rs 15,000 for mental anguish, and Rs 5,000 for legal expenses. The decision highlights airlines' responsibility to safely deliver tagged baggage, even when prohibited items are found within the luggage.
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