Legal battle ensues after Audi A3 develops electrical fault within six months

A woman in KwaZulu-Natal found herself in a prolonged legal dispute with an Audi dealership after her brand-new car developed electrical issues six months after purchase. The case reached the high court, where the judge criticized the dealership's handling of the situation, particularly its refusal to provide assessment reports regarding potential water damage.

The vehicle's electrical fault appeared after an attempt to install a tracking device, and subsequent inspections revealed water damage and rust on bolts, suggesting the gearbox might have been submerged in water. The dealership estimated repairs would cost over R60,300, but a later mechanic found the issue was due to water ingress, which could have occurred if the vehicle was partially submerged.

MN sought a refund and returned the car, but the dealership disputed her request for legal costs, claiming she was liable due to her withdrawal. The court ruled in her favor, dismissing both applications and directing costs to be paid by the dealership, but also criticized the dealership for its lack of transparency and evasiveness during the proceedings.