Verizon voice services are down for some — here's what we know so far

On August 8, 2026, Verizon experienced a voice service outage that primarily affected customers along the East Coast of the United States. The issue, which started around 4 PM ET, prompted a spike in reports on services like DownDetector, with over 13,000 users reporting problems making calls. Verizon's @VerizonSupport account on X confirmed an active issue impacting wireless customers in some parts of the U.S., stating that engineers were working to resolve the problem.

Internet services remained functional, but users were unable to make or receive calls. The outage affected users in various states, including New Jersey, Virginia, Michigan, and Chicago, with many taking to social media to express their frustrations. Verizon acknowledged the issue on its website, offering updates on service status in affected areas.