New Orleans Will Use AI To Answer 911 Calls Instead of a Human
"If you call 911 in New Orleans, you may hear the sound of an artificial intelligence (AI) agent answering your call instead of a human voice," reports the Shreveport Times: The Orleans Parish Communication District (OPCD) is currently testing out the new tool designed to reduce the volume of calls human dispatchers must handle, which is over a thousand emergency calls a day. New Orleans…
When citizens dial 911 in New Orleans, they might be greeted by an artificial intelligence (AI) agent rather than a human dispatcher, according to a report by the Shreveport Times. The Orleans Parish Communication District (OPCD) is piloting an AI system designed to alleviate the burden of handling over a thousand emergency calls daily.
The AI, which was deployed in April to manage non-emergency 311 calls, has now been extended to handle 911 emergency calls in Louisiana's largest city. Trained by Carbyne's AI Emergency Call Triage, the AI prioritizes and organizes incoming calls, determining if they pertain to a specific incident. If so, callers receive pertinent updates, otherwise, they are directed to a human dispatcher.
This initiative aims to manage the surge of calls related to a single event, ensuring that emergency calls receive prompt attention. The AI will solely be utilized for directing calls to human dispatchers, not for handling the calls themselves.
Written by urgent.news from Slashdot's reporting — not their text. Machine-written; read the original for the full account.
