Microsoft tosses Teams Live chat into its feature graveyard
Website support widget lasted 18 months before Redmond ended the conversation
Microsoft is discontinuing the Live chat feature in Teams, scheduled for retirement on October 5. The service, which allowed companies to embed a chat widget on their websites and route messages to a support team within Teams, will no longer be available after this date. Microsoft has not provided details on the newer customer engagement and communication experiences that will replace Live chat, but has suggested that customers consider Dynamics 365 Contact Center with Live Chat and Copilot Studio's contact center AI tools as alternatives.
The decision to retire Live chat follows the discontinuation of other Teams services, including Teams live events and Together mode, as Microsoft aims to streamline its offerings and focus on newer features.
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