Why Normal People Aren’t Using AI Agents
The tech industry is realizing it needs to build agents based on what regular consumers want, not just what its AI models can do.
In a viral X post, Josh Miller, CEO of The Browser Company, questioned why nobody is using AI agents despite the technology being ready to transform work and daily life. Miller, who previously led successful startups that were acquired by tech giants, believes the industry needs to focus on building agent products that people actually want.
He argues that AI agents are more of a concept than a standalone product and are not designed with consumers in mind. OpenAI's Codex and ChatGPT Work agents have around 10 million weekly users, but this is a small fraction compared to the billions of monthly active users for generative AI chatbots. Miller suggests that instead of focusing on demos of AI agents' capabilities, companies should create products that are tailored to consumers' desires and are more approachable and useful.
He hopes his message will reach beyond OpenAI and Anthropic to push founders and product builders to think outside the box about AI agent products.
Written by urgent.news from Wired Business's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
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- Why Normal People Aren’t Using AI Agents wired.com
