A former T-Mobile exec shares his strategy for working with difficult colleagues
T-mobile's Mike Katz has worked in over a dozen roles at the company. Here's how he suggests dealing with a challenging colleague.
T-Mobile's former chief business and product officer, Mike Katz, shared his insights on managing difficult coworkers. Katz, who has held over a dozen roles at T-Mobile, said that encountering difficult colleagues is a reality of employment. To navigate these situations, Katz recommended accepting the reality and setting realistic expectations for interactions with such individuals.
He suggested defining what success looks like in those conversations and focusing on achieving that goal rather than expecting a positive personal connection. Katz advised trying to build a connection with the difficult colleague on a personal level, which can sometimes help ease tension. If these efforts fail, maintaining control over one's own behavior and treating others as one would want to be treated can lead to a "breakthrough" in the dynamic.
Written by urgent.news from Business Insider's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
