Bus arrival timing system vendor penalised for three of four disruptions between January and July
There were four disruptions to the bus arrival timing system - in January, April, June and July.
The Land Transport Authority (LTA) has imposed financial penalties on a third-party vendor for three of four disruptions to the bus arrival timing system between January and July 2026. The Land Transport Authority (LTA) declined to disclose the specific amounts of the penalties, citing commercial sensitivity. The disruptions, caused by failures of unrelated components, led to inaccurate bus arrival timings and extended wait times for passengers.
The vendor, LECIP Singapore, had worked with the authority since 2015 to maintain the system. The first incident occurred in January, when issues with the system were detected on January 10 and the public was informed on January 21. The system was restored about a month later on February 12 after resolving a software defect affecting about 4,000 buses.
In April, damage to several fibre-optic cables during construction works for a section of the North-South Corridor caused the system to operate at only 70 per cent capacity for the rest of the day. Technical issues with bus arrival timings displayed on journey-planning apps persisted for over four hours on June 12. On July 14, the system was disrupted for around 1½ hours, with no bus arrival timings available on the MyTransport.SG app as of 6.40am.
Transport Minister Jeffrey Siow stated that interim safeguards, including additional hardware redundancies, enhanced monitoring, and strengthened incident response procedures, have been implemented to minimize the risk of further outages until the deployment of the new cloud-based system by the end of 2027.
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