When healthcare feels overwhelming, one WhatsApp message can make all the difference
Clalit pairs new immigrants with real people, not bots, to help them navigate Israel's healthcare system in their own language
For new immigrants settling in Israel, navigating the healthcare system can be overwhelming, especially when faced with an unfamiliar language. Clalit, a prominent healthcare provider, has found a simple solution to ease this burden - a WhatsApp service manned by English-speaking customer service representatives. These representatives guide olim through every step, from registering for healthcare to booking appointments and understanding required medical documents.
The personalized assistance provided by Tsiyona Yeshanah, a senior representative at Clalit, makes all the difference for newcomers. Tsiyona, who moved to Israel from Ethiopia, understands the challenges of adjusting to a new country and the healthcare system. Her empathy and expertise allow her to reassure immigrants that they are not alone in their journey.
Clalit's WhatsApp service stands out from other organizations that rely on automated systems, offering direct human interaction and support. This approach helps newcomers focus on building their new lives in Israel without adding unnecessary stress.
Written by urgent.news from Ynetnews Culture's reporting — not their text. Machine-written — may contain errors; check the original before relying on it.
