Delayed Air India flight cost Kerala man his Saudi work trip. Now the airline owes him ₹1.36 lakh
Kapildev, 42, worked as a driver in Saudi Arabia and had travelled to Kerala in June 2017 to visit his family. On September 10 that year, he was scheduled to return to Saudi Arabia on an Air India itinerary.
In a nine-year legal battle, a consumer court in Kerala has ordered Air India to pay ₹1.36 lakh in compensation to Kapildev, a 42-year-old driver from Saudi Arabia. The airline delayed his flight from Thiruvananthapuram to Mumbai on September 10, 2017, causing him to miss his international connection back to Saudi Arabia. Unable to secure an alternative flight offered by Air India, Kapildev had to purchase a last-minute ticket on another airline, costing his family nearly ₹49,000.
Despite repeated requests for assistance, the airline allegedly failed to provide accommodation, food, or alternative transportation. Kapildev and his family sued Air India, alleging the airline breached its duty and caused significant financial loss and mental distress. The court ruled in their favor, requiring Air India to pay the compensation.
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