CAF Bank reopens online service but warns of further outages
Customers told traffic may be limited at certain times following more than ten days offline
CAF Bank has reopened its online banking service, but the bank has warned customers that further outages are possible. The bank's online service was taken down for over ten days following an attempted fraud incident. In an email update to customers, the bank stated that access to the website may remain intermittent and they might need to limit traffic at certain times.
The bank admitted that there will be periods where online banking is unavailable, and they plan to keep such periods outside of business hours. The bank first noticed attempted fraudulent activity on July 21, and they temporarily withdrew access to the online service on July 22 and July 24 while conducting an investigation. On July 25, they detected related malicious activity aimed at removing individual online user logins, which they quickly addressed.
The bank stated that the core bank was not affected, ensuring that customers' money remains safe. The bank also expressed appreciation for customers' patience and mentioned that they will waive their monthly customer account charge for August and September 2026 as a small thank you. However, the bank faced criticism last year for its long-running migration to a new platform, which was described as significantly more time-consuming and often unreliable.
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- CAF Bank reopens online service but warns of further outages theregister.com
