Amazon blocked some shoppers from seeing reviews after mistaking them for AI bots
Fast Company reports that the restrictions began appearing late last year. Amazon confirmed that safeguards designed to prevent unauthorized scraping can incorrectly target genuine customers, though it described the incidents as isolated. Read Entire Article
Amazon has recently implemented a policy that restricts some shoppers from viewing all customer reviews on products, mistaking them for AI bots or data scrapers. The affected users can only see eight reviews per product, with sorting and filtering tools removed. To regain full access, users must request Amazon to restore it and wait up to five business days for an email response.
While Amazon claims these incidents are isolated, the policy began appearing late last year and has affected multiple users, including longtime Prime subscribers. The company has not provided specific details about the number of affected users, the triggers for the detection system, or the appeals process. The move comes amid Amazon's ongoing battle against fraudulent feedback and its dispute with a shopping agent accused of disguising automated activity as human behavior.
Brief written by urgent.news from TechSpot's own syndicated text. Machine-written — may contain errors; check the original before relying on it.
