Most commuters want states to penalise app-based taxi drivers for ride cancellations, finds survey
A LocalCircles survey found that 76 per cent of app-based taxi users want states to penalise drivers for unjustified ride cancellations, similar to Maharashtra's new policy. The findings highlight growing commuter frustration over cancellations, delays, and unfair charges
A recent survey indicates that the majority of app-based taxi users desire their states to impose penalties on taxi drivers for last-minute ride cancellations. Roughly 76% of the 22,317 respondents called for penalties akin to those recently enacted in Maharashtra. The LocalCircles survey highlighted that ride cancellations have become a significant inconvenience for app-based taxi users, often leading to increased wait times for alternative vehicles.
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