Fusion CX plans to launch ₹1,000-crore IPO by October

Fusion CX, a leading global customer experience solutions provider, is planning to launch a ₹1,000-crore IPO by October, pending favorable market conditions. The company's IPO will consist of a fresh issue of approximately ₹600 crore, supplemented by an offer for sale (OFS) to meet the remaining capital requirements. Fusion CX's Co-Founder, Managing Director, and CEO, Pankaj Dhanuka, revealed that the IPO is expected to launch between September and October, subject to market conditions.

Dhanuka emphasized that the company is closely monitoring market conditions before proceeding with the IPO launch.

The company's financial performance has been robust, with a notable year-on-year increase in net profit to ₹170 crore for FY26, marking a 128.3% jump. Revenue from operations reached ₹1,818 crore, reflecting a 36.8% year-on-year growth. EBITDA also witnessed a substantial 66.8% year-on-year increase to ₹330 crore. Dhanuka highlighted that the company's compound annual growth rate in net profit has been around 35% from FY24 to FY26.

The company anticipates sustained growth for the next two to three years, driven by consistent business expansion.

Presently, a significant portion of Fusion CX's revenue, approximately 85%, is generated from the US and Canada markets, while domestic operations contribute around 11%. The UK and Europe account for the remaining 3% of the company's revenue. Fusion CX, established in 2004, has been actively investing in artificial intelligence (AI) for the past five years.

Recognizing the evolving landscape of customer interaction management, the company established an AI-focused subsidiary, Omind, to manage its AI products, teams, and investments. The company operates through 30 locations across 15 countries, employing around 17,000 individuals.