{
  "id": 982031,
  "title": "Safaricom responds after customer raises alarm over M-PESA for Business App failure",
  "url": "https://urgent.news/2026/08/15/safaricom-responds-after-customer-raises-alarm-over-m-pesa-for",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-08-15T07:08:24.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/news/safaricom-responds-after-customer-raises-alarm-over-m-pesa-for-business-app-failure"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom, the leading telecommunications company in Kenya, has responded to a customer's alarm over the failure of the M-PESA for Business app. The customer, @sendloketion on X, reported that the app was not working despite having funds in the account. Safaricom assured the customer that the money held in the M-PESA for Business account remains safe even when the app experiences problems. The company advised the customer to use USSD, *234#, as an alternative channel to access their funds. The incident highlights the distinction between the M-PESA for Business app, which is a channel for accessing and managing funds, and the underlying funds themselves, which are stored in the M-PESA Business Till. Safaricom directed merchants to use the USSD channel, *234#, to access their business funds, including when they do not have a smartphone. The company apologized for the inconvenience and assured the customer that they were following up on the matter.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}