{
  "id": 9735303,
  "title": "51% of eCommerce Merchants Hold the Line on Fraud Staffing",
  "url": "https://urgent.news/2026/09/25/51-of-ecommerce-merchants-hold-the-line-on-fraud-staffing",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-09-25T08:00:40.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/cybersecurity/fraud-prevention/2026/51-percent-of-ecommerce-merchants-hold-the-line-on-fraud-staffing/"
  },
  "original_language": "en",
  "account": "According to a new report, 51% of global eCommerce merchants anticipate that spending on fraud-management staff will either remain the same or decrease. In contrast, 63% of merchants plan to boost their investment in fraud-management technology. The report, \"Orchestrating Trust: The Future of Fraud Prevention in Payments,\" explores how merchants can integrate various fraud prevention measures through a unified decision layer. It highlights the increasing pressure to control fraud operation costs as payment methods become more complex. The percentage of merchants prioritizing lower fraud-related operating costs has doubled from 10% to 20% compared to the previous year. Despite this, the majority of merchants still plan to allocate more funds to fraud-management technology. The report attributes this trend to automated and machine-learning-powered workflows that can streamline data consolidation, reduce manual review, and apply controls based on transaction risk. The findings underscore the importance of balancing fraud prevention efforts with maintaining a positive customer experience.",
  "summary": "Fraud budgets are moving in two different directions. Fifty-one percent of global eCommerce merchants expect spending on fraud-management staff to remain flat or decline, while 63% plan to increase investment in fraud-management technology. The numbers frame fraud orchestration as an operating-efficiency question as well as a security one. “Orchestrating Trust: The Future of Fraud Prevention […]…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}