{
  "id": 9709250,
  "title": "KTMB mohon maaf petugas lewat buka pintu Stesen Anak Bukit",
  "url": "https://urgent.news/2026/09/25/ktmb-mohon-maaf-petugas-lewat-buka-pintu-stesen-anak-bukit",
  "topic": "world",
  "section": "World",
  "published": "2026-09-25T05:10:01.000Z",
  "source": {
    "name": "Free Malaysia Today",
    "slug": "free-malaysia-today-freemalays",
    "url": "https://www.freemalaysiatoday.com/category/bahasa/tempatan/2026/09/25/ktmb-mohon-maaf-petugas-lewat-buka-pintu-stesen-anak-bukit"
  },
  "original_language": "en",
  "account": "On Saturday morning, Keretapi Tanah Melayu Bhd (KTMB) expressed regret over the delay in opening the entrance gates at Stesen Anak Bukit, Alor Setar. A video showed passengers being forced to climb a fence to board a train. The incident occurred when a train departed from Alor Setar on Saturday morning. KTMB stated that the station was supposed to start operating at 5:30 am, but due to a health issue affecting one of its staff members, the entrance gate was opened late. After being informed at 5:55 am that the station's entrance gate was still closed, staff attempted to contact the relevant personnel, but their efforts were unsuccessful. Consequently, a station attendant from a nearby station scheduled to report at 7 am arrived earlier at 6:30 am to open the entrance gate. Approximately 25 passengers missed two KTM Komuter services, namely trains 2901 and 2903, which were scheduled to depart at 5:58 am and 6:18 am, respectively. KTMB emphasized the seriousness of the incident due to the importance of timely station access to ensure the punctuality of early morning services. An ongoing investigation is being conducted to determine the cause of the incident, and the appropriate actions will be taken according to the established procedures. KTMB remains committed to ensuring the safety, convenience, and interests of passengers remain their top priority. Earlier, a video circulated online showing several individuals having to climb over a closed gate to board the train.",
  "summary": "KTMB berkata stesen itu patut mula operasi 5.30 pagi tetapi faktor kesihatan petugas menyebabkan pintu masuk lewat dibuka.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "KTMB mohon maaf petugas lewat buka pintu Stesen Anak Bukit",
        "url": "https://urgent.news/2026/09/25/ktmb-mohon-maaf-petugas-lewat-buka-pintu-stesen-anak-bukit-9709854",
        "published": "2026-09-25T05:10:01.000Z"
      },
      {
        "outlet": "New Straits Times",
        "title": "KTMB apologises for locked gate incident at Anak Bukit station",
        "url": "https://urgent.news/2026/09/25/ktmb-apologises-for-locked-gate-incident-at-anak-bukit-station",
        "published": "2026-09-25T05:29:56.000Z"
      },
      {
        "outlet": "Malay Mail",
        "title": "KTMB apologises after absent staff strands 25 riders at Anak Bukit station",
        "url": "https://urgent.news/2026/09/25/ktmb-apologises-after-absent-staff-strands-25-riders-at-anak-bukit",
        "published": "2026-09-25T05:41:06.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}