{
  "id": 9709062,
  "title": "KTMB apologises after absent staff strands 25 riders at Anak Bukit station",
  "url": "https://urgent.news/2026/09/25/ktmb-apologises-after-absent-staff-strands-25-riders-at-anak-bukit",
  "topic": "world",
  "section": "World",
  "published": "2026-09-25T05:41:06.000Z",
  "source": {
    "name": "Malay Mail",
    "slug": "malay-mail",
    "url": "https://www.malaymail.com/news/malaysia/2026/09/25/ktmb-apologises-after-absent-staff-strands-25-riders-at-anak-bukit-station/236464"
  },
  "original_language": "en",
  "account": "KUALA LUMPUR, Sept 25 — The Malaysian Railways Berhad (KTMB) has issued an apology to passengers after an incident at Anak Bukit Station, where the main gate failed to open on time due to an absent staff member. The station was set to open at 5.30 am, but the designated employee missed work due to health concerns. Despite this, the station's supervisor attempted to contact the missing staff member without success, leading to a last-minute solution. A counter clerk from a neighboring station, scheduled to start at 7 am, was directed to arrive early and assist in opening the gate. This intervention allowed the station to open at 6.30 am, though this came at the cost of inconveniencing passengers. It was determined that around 25 passengers were affected, missing two KTM Komuter services, namely Train 2901 departing at 5.58 am and Train 2903 at 6.18 am. KTMB emphasized the gravity of the incident and pledged to conduct a thorough investigation, all while upholding their commitment to ensuring stations open at scheduled times and prioritizing passenger safety and comfort.",
  "summary": "KUALA LUMPUR, Sept 25 — Keretapi Tanah Melayu Berhad (KTMB) has apologised to affected passengers following an inc...",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 4,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "KTMB mohon maaf petugas lewat buka pintu Stesen Anak Bukit",
        "url": "https://urgent.news/2026/09/25/ktmb-mohon-maaf-petugas-lewat-buka-pintu-stesen-anak-bukit",
        "published": "2026-09-25T05:10:01.000Z"
      },
      {
        "outlet": "New Straits Times",
        "title": "KTMB apologises for locked gate incident at Anak Bukit station",
        "url": "https://urgent.news/2026/09/25/ktmb-apologises-for-locked-gate-incident-at-anak-bukit-station",
        "published": "2026-09-25T05:29:56.000Z"
      },
      {
        "outlet": "Malay Mail",
        "title": "KTMB apologises after absent staff strands 25 riders at Anak Bukit station",
        "url": "https://urgent.news/2026/09/25/ktmb-apologises-after-absent-staff-strands-25-riders-at-anak-bukit-9710458",
        "published": "2026-09-25T05:41:06.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}