{
  "id": 9708969,
  "title": "KTMB apologises for locked gate incident at Anak Bukit station",
  "url": "https://urgent.news/2026/09/25/ktmb-apologises-for-locked-gate-incident-at-anak-bukit-station",
  "topic": "world",
  "section": "World",
  "published": "2026-09-25T05:29:56.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/regional/2026/09/1540883/ktmb-apologises-locked-gate-incident-anak-bukit-station"
  },
  "original_language": "en",
  "account": "Kuala Lumpur: The Malaysian railway company, Keretapi Tanah Melayu Berhad (KTMB), has expressed regret to passengers who were impacted by an incident at Anak Bukit station this morning. According to initial findings, the main gate at the station failed to open at the scheduled time of 5.30am, as the scheduled staff member did not arrive for work due to health concerns.\n\nUpon learning at approximately 5.55am that the gate remained locked, the duty officer attempted to reach out to the absent staff but was unable to do so. To resolve the issue swiftly, a clerk from a neighbouring station, who was scheduled to start work at 7am, was instructed to arrive at Anak Bukit station earlier. This replacement staff successfully opened the main gate at 6.30am, allowing passengers to pass through.\n\nPreliminary checks revealed that around 25 passengers were affected, missing two KTM Komuter services - Train 2901 and Train 2903. These trains were set to depart Anak Bukit station at 5.58am and 6.18am, respectively. KTMB emphasized the seriousness of the incident and is currently conducting a thorough investigation as per standard procedures. The company reiterated its commitment to ensuring that stations open at proper hours and to maintaining passenger safety and comfort as top priorities.",
  "summary": "KUALA LUMPUR: Keretapi Tanah Melayu Berhad (KTMB) has apologised to affected passengers following an incident in which the main gate at Anak Bukit station failed to open as scheduled early this morning.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 3,
    "also_reported_by": [
      {
        "outlet": "Free Malaysia Today",
        "title": "KTMB mohon maaf petugas lewat buka pintu Stesen Anak Bukit",
        "url": "https://urgent.news/2026/09/25/ktmb-mohon-maaf-petugas-lewat-buka-pintu-stesen-anak-bukit",
        "published": "2026-09-25T05:10:01.000Z"
      },
      {
        "outlet": "Malay Mail",
        "title": "KTMB apologises after absent staff strands 25 riders at Anak Bukit station",
        "url": "https://urgent.news/2026/09/25/ktmb-apologises-after-absent-staff-strands-25-riders-at-anak-bukit",
        "published": "2026-09-25T05:41:06.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}