{
  "id": 9353477,
  "title": "Zong Partners with ConnectHear to Bring Pakistan’s First AI-Powered Sign Language Customer Experience",
  "url": "https://urgent.news/2026/09/23/zong-partners-with-connecthear-to-bring-pakistans-first-ai-powered",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-23T14:31:04.000Z",
  "source": {
    "name": "ProPakistani",
    "slug": "propakistani",
    "url": "https://propakistani.pk/2026/09/23/zong-partners-with-connecthear-to-bring-pakistans-first-ai-powered-sign-language-customer-experience/"
  },
  "original_language": "en",
  "account": "Zong, Pakistan's leading technology services enterprise, has teamed up with ConnectHear to launch the nation's first AI-powered sign language customer experience at its Customer Service Centers. This partnership, announced on the International Day of Sign Languages, marks a significant step in Zong's evolution from a connectivity provider to a technology services enterprise and digital enabler. By utilizing ConnectHear's proprietary technology, SILA, Zong aims to remove barriers and improve access to services for Deaf and hard-of-hearing customers. The AI-powered system will enable real-time sign language communication within Customer Service Centers in Islamabad, Lahore, and Karachi, complemented by professional human interpreters when necessary. This initiative not only addresses a longstanding barrier for Deaf customers but also demonstrates Zong's commitment to a more inclusive and accessible digital Pakistan. As a technology services enterprise, Zong envisions leveraging its network, digital platforms, AI capabilities, and strategic partnerships to create solutions that cater to real customer and societal needs.",
  "summary": "Zong, Pakistan’s Leading Technology Services Enterprise, has partnered with ConnectHear to introduce AI-powered sign language accessibility at its Customer Service … Read More The post Zong Partners with ConnectHear to Bring Pakistan’s First AI-Powered Sign Language Customer Experience appeared first on ProPakistani .",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}