{
  "id": 9284988,
  "title": "Gov’t to revamp 1823 hotline, pledging 10-day response time for public enquiries",
  "url": "https://urgent.news/2026/09/23/govt-to-revamp-1823-hotline-pledging-10-day-response-time-for-public",
  "topic": "world",
  "section": "World",
  "published": "2026-09-23T05:16:30.000Z",
  "source": {
    "name": "Hong Kong Free Press",
    "slug": "hong-kong-free-press",
    "url": "https://hongkongfp.com/2026/09/23/govt-to-revamp-1823-hotline-pledging-10-day-response-time-for-public-enquiries/"
  },
  "original_language": "en",
  "account": null,
  "summary": "Hong Kong’s government has announced new improvements to its 1823 hotline, pledging to respond to public enquiries and complaints within 10 days and to coordinate responses across various departments. Deputy Chief Secretary Warner Cheuk said on RTHK on Tuesday that authorities were concerned about the problem of different departments passing the buck when a public […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Hong Kong Free Press",
        "title": "Gov’t to revamp 1823 hotline, pledging 10-day response time for public enquiries",
        "url": "https://urgent.news/2026/09/23/govt-to-revamp-1823-hotline-pledging-10-day-response-time-for-public-9285059",
        "published": "2026-09-23T05:16:30.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}