{
  "id": 9216240,
  "title": "Mumbai Consumer Commission Orders SpiceJet To Refund ₹1,614, Pay ₹10,000 Over Flight Schedule Change",
  "url": "https://urgent.news/2026/09/22/mumbai-consumer-commission-orders-spicejet-to-refund-1-614-pay-10-000",
  "topic": "world",
  "section": "World",
  "published": "2026-09-22T22:01:55.000Z",
  "source": {
    "name": "Free Press Journal",
    "slug": "free-press-journal",
    "url": "https://www.freepressjournal.in/mumbai/mumbai-consumer-commission-orders-spicejet-to-refund-1614-pay-10000-over-flight-schedule-change"
  },
  "original_language": "en",
  "account": "On September 22, 2026, the Mumbai District Consumer Disputes Redressal Commission ruled that SpiceJet Airways must refund ₹1,614 to a Peddar Road resident who faced a schedule change on flight SG-703 from Mumbai to Hyderabad. The customer had booked the flight on December 30, 2016, but it was rescheduled by two hours to 8:45 pm. The airline only informed the passenger via SMS, which the customer only noticed after arriving at the airport. The complaint was filed by Dr D.P. Kasbekar, who had to purchase a new ticket for Rs 4,290, leading to a total loss of ₹1,614 due to the delay. The commission found SpiceJet liable for refunding the ticket amount and additional charges for litigation and mental harassment. The airline argued that the passenger had received the SMS, but the commission cited rules from the Directorate General of Civil Aviation, stating that the airline must prove the passenger was adequately informed about the change.",
  "summary": "Mumbai, September 22, 2026: The District Consumer Disputes Redressal Commission, Mumbai Suburban, after a period of nine years, has finally passed a verdict in a complaint filed by a Peddar Road resident against SpiceJet Airways, seeking a refund of his ticket amount of Rs 1,614 after the airline failed to inform the complainant about the preponement of the flight schedule. The complainant…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}