{
  "id": 9163731,
  "title": "Kenya Airways to replace 20-year-old booking and ticketing system",
  "url": "https://urgent.news/2026/09/22/kenya-airways-to-replace-20-year-old-booking-and-ticketing-system",
  "topic": "business",
  "section": "Business",
  "published": "2026-09-22T15:52:22.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/kenya-airways-to-replace-20-year-old-booking-and-ticketing-system"
  },
  "original_language": "en",
  "account": "Kenya Airways plans to replace its 20-year-old reservations, ticketing, and check-in systems with a new platform provided by travel technology company Sabre, according to an announcement made on Tuesday, September 22, 2026. The new system will modernize how passengers book and manage their journeys, offering more flexible booking options and faster airport check-in processes. With this upgrade, the airline aims to provide smoother digital and mobile booking experiences, improved real-time rebooking during flight disruptions, and enhanced self-service options for passengers. Members of Kenya Airways’ Asante Rewards loyalty program will also enjoy an upgraded experience under the new system. Kenya Airways’ Chief Commercial and Customer Officer, Julius Thairu, stated that the partnership with Sabre would provide the airline with a modern platform to transition toward personalized, offer-and-order-based retailing, aligning with industry standards such as the International Air Transport Association’s New Distribution Capability (NDC).",
  "summary": "Kenya Airways is set to overhaul its reservations, ticketing and airport check-in systems after selecting travel technology company Sabre to provide a new retailing platform. According to the announcement on Tuesday, September 22, 2026, the new platform will replace Kenya Airways’ existing system, which has served the airline for more than two decades, and become […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}