{
  "id": 9033370,
  "title": "ComfortDelGro’s ‘digital core’ helps integrate acquisitions while supporting existing operations",
  "url": "https://urgent.news/2026/09/21/comfortdelgros-digital-core-helps-integrate-acquisitions-while",
  "topic": "business",
  "section": "Business",
  "published": "2026-09-21T23:00:00.000Z",
  "source": {
    "name": "The Business Times - Companies & Markets",
    "slug": "the-business-times-companies-markets",
    "url": "https://www.businesstimes.com.sg/companies-markets/telcos-media-tech/comfortdelgros-digital-core-helps-integrate-acquisitions-while-supporting-existing-operations"
  },
  "original_language": "en",
  "account": "ComfortDelGro (CDG) has developed a \"digital core\" to streamline acquisitions and improve its overall operations. This platform consolidates data, governance standards, and IT systems from recently acquired businesses, making it easier to manage and scale processes. In the past two years, CDG has acquired several transport operators, including Addison Lee (London), A2B (Australia), and CMAC Group (UK). The group has implemented SAP's enterprise resource planning solution, which improved efficiency by reducing manual work and enabling data consolidation. CDG's digital core also allows employees to access information and services directly, reducing administrative effort and enabling teams to focus on higher-value activities such as analysis, planning, and employee support. This standardised digital workflow has helped CDG integrate newly acquired businesses faster and more easily into its processes, data, and governance standards. With a focus on establishing the right foundation for innovation, CDG plans to consolidate bespoke solutions used by its subsidiaries in the UK and Europe into a single platform. The group also aims to integrate its Australia business within the platform by 2027. CDG has already deployed AI in predictive maintenance tools for SBS Transit, reducing unplanned service disruptions and preventing over 500 breakdowns in 2025. In the next 12 months, CDG will focus on getting all its businesses onto its digital platform and adopting AI to support its workforce through changes, including upskilling employees, implementing an AI governance framework, and strengthening its data strategy for secure and responsible AI adoption.",
  "summary": "A single platform aids in the folding of new businesses into its processes, data and governance standards",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}