{
  "id": 8979779,
  "title": "Nearly 8 in 10 Singapore consumers ditch AI agents when bots fail to recognise them",
  "url": "https://urgent.news/2026/09/21/nearly-8-in-10-singapore-consumers-ditch-ai-agents-when-bots-fail-to",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-21T13:34:43.000Z",
  "source": {
    "name": "The Independent Singapore",
    "slug": "the-independent-singapore",
    "url": "https://theindependent.sg/nearly-8-in-10-singapore-consumers-ditch-ai-agents-when-bots-fail-to-recognise-them"
  },
  "original_language": "en",
  "account": null,
  "summary": "SINGAPORE: Nearly eight in 10 (78%) Singapore consumers ditched artificial intelligence (AI) customer service agents when the bots failed to recognise them. Respondents to the Twilio survey, cited by...",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}