{
  "id": 8975022,
  "title": "La Audiencia Nacional rechaza conceder un día extra en los ‘contact center’ si un festivo coincide con las vacaciones",
  "url": "https://urgent.news/2026/09/21/la-audiencia-nacional-rechaza-conceder-un-dia-extra-en-los-contact",
  "topic": "business",
  "section": "Business",
  "published": "2026-09-21T17:27:32.000Z",
  "source": {
    "name": "El Pais Economia",
    "slug": "el-pais-economia",
    "url": "https://cincodias.elpais.com/companias/2026-09-21/la-audiencia-nacional-rechaza-conceder-un-dia-extra-en-los-contact-center-si-un-festivo-coincide-con-las-vacaciones.html"
  },
  "original_language": "es",
  "account": "The National Court of Auditors has rejected a request to give employees of contact center companies an extra day off when a public holiday falls within their annual vacation period, according to a judicial statement released on Monday. The decision, dated September 16, dismisses a lawsuit filed by the National Federation of Services, Mobility, and Consumer Union (FeSMC-UGT) and affiliated unions CC OO-Servicios, CGT, CIG, and USO, along with interested parties ELA and LAB. All of these entities challenged the Association of Customer Experience Companies (CEX), the sector's trade association. The collective dispute centered on the interpretation of the typical business practice in the sector. Companies absorb public holidays under the annual vacation periods covered by Article 37.2 of the Labor Statute, which are regulated by Article 29 of the Third National Collective Agreement for the Contact Center sector. Claiming that the practice is not legally justified without compensation, the UGT demanded that a public holiday counted within an employee's vacation be compensated with an additional day off. However, the National Court judges conclude in the ruling that it is not possible to accommodate the union's request. The court bases its decision on the literal interpretation of the clauses of the collective agreement, pointing out that the agreed norm stipulates annual leave duration in natural days, not working days. The ruling specifies that the concept of natural days encompasses the entire spectrum of calendar days, including both working and non-working days such as weekends and public holidays. Additionally, the National Court of Auditors analyzed the Supreme Court's jurisprudence and the applicable state and supra-state legal framework. The judges determine that the current regulation meets the minimum legal requirements established by law and that, within the specific activity sphere of 'contact center' companies, the overlap between vacation periods and public holidays does not establish a right to an additional day of rest. Consequently, the National Court absolves CEX of all claims presented in the lawsuit. The judicial ruling remains provisional, as parties have a five-day window to file an appeal for cassation before the Second Chamber of the Supreme Court, with a one-week deadline to prepare the appeal after official notification of the ruling.",
  "summary": "El tribunal desestima la demanda de UGT y otros sindicatos al recordar que el convenio del sector fija el periodo vacacional en días naturales",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}