{
  "id": 8883387,
  "title": "Top official to determine responsible department in complex 1823 cases",
  "url": "https://urgent.news/2026/09/21/top-official-to-determine-responsible-department-in-complex-1823-cases",
  "topic": "world",
  "section": "World",
  "published": "2026-09-21T08:40:01.000Z",
  "source": {
    "name": "South China Morning Post",
    "slug": "south-china-morning-post",
    "url": "https://www.scmp.com/news/hong-kong/politics/article/3368239/no-more-not-our-job-top-official-pick-lead-department-complex-1823-cases"
  },
  "original_language": "en",
  "account": null,
  "summary": "A top official will determine where responsibility lies when a public complaint spans multiple departments under a new handling mechanism for the 1823 hotline, set to be implemented early next year. Deputy Chief Secretary for Administration Warner Cheuk Wing-hing said on Monday that he would ensure a “very fair” distribution of responsibility when assigning complaints that implicated more than…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "South China Morning Post - Hong Kong",
        "title": "Top official to determine responsible department in complex 1823 cases",
        "url": "https://urgent.news/2026/09/21/top-official-to-determine-responsible-department-in-complex-1823-cases-8884008",
        "published": "2026-09-21T08:40:01.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}