{
  "id": 8803427,
  "title": "Indore BRTS Commuters Flag Longer Travel Times And Ticketing Irregularities",
  "url": "https://urgent.news/2026/09/20/indore-brts-commuters-flag-longer-travel-times-and-ticketing",
  "topic": "world",
  "section": "World",
  "published": "2026-09-20T23:38:00.000Z",
  "source": {
    "name": "Free Press Journal",
    "slug": "free-press-journal",
    "url": "https://www.freepressjournal.in/indore/indore-brts-commuters-flag-longer-travel-times-and-ticketing-irregularities"
  },
  "original_language": "en",
  "account": "Indore's Bus Rapid Transit System (BRTS) is facing criticism from commuters who are experiencing longer travel times and irregularities in ticketing. With the transition from dedicated corridors to mixed traffic, passengers now find themselves in congested traffic situations. The removal of automated ticketing and the introduction of conductors has raised concerns among users. Mridul, a student, shared his frustration, stating that the system's former convenience has diminished, with conductors sometimes collecting fares without providing tickets or charging for shorter distances. Jaya echoed similar sentiments, describing the current situation as problematic, with buses taking significantly longer to reach their destinations. Ticketing issues have also come under scrutiny, with multiple commuters alleging that fares are being pocketed without issuing valid tickets. The lack of designated stops and shelters at roadside points further compounds the difficulties faced by new passengers.",
  "summary": "Indore (Madhya Pradesh): The Bus Rapid Transit System (BRTS) has entered a new phase after operating for years with dedicated corridors and stations. With buses now running in mixed traffic, commuters say the change has brought longer travel times, traffic congestion and problems with ticketing. The removal of automated ticketing and the introduction of conductors have also led to allegations of…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}