{
  "id": 8673301,
  "title": "Digital system success does not guarantee user satisfaction, expert says",
  "url": "https://urgent.news/2026/09/20/digital-system-success-does-not-guarantee-user-satisfaction-expert",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-09-20T10:56:17.000Z",
  "source": {
    "name": "Ajel English",
    "slug": "ajel-english",
    "url": "https://english.ajel.sa/saudi-arabia/gahtdxe8f"
  },
  "original_language": "en",
  "account": "Digital system success does not always guarantee user satisfaction, according to software engineering expert Ahmed Al-Harithi. Assistant Professor of Software Engineering, Al-Harithi responded to the query of whether a digital system's success equates to user satisfaction. He stated that success is not solely dependent on the system's functionality or the ease of completing tasks for users.\n\nSpeaking on Al Ekhbariya Radio, Al-Harithi emphasized that a digital service must be designed with user ease-of-use in mind for it to be deemed successful. From a technical standpoint, any digital system should be user-friendly, enabling users to achieve their desired outcomes.\n\nAl-Harithi highlighted that this approach is an integral part of the methodology followed by the Digital Government Authority. This authority employs a digital experience index to measure various aspects of user experience, including information quality, support, and complaint handling.",
  "summary": "Software engineering expert Ahmed Al-Harithi explains that a digital system’s success does not always mean users are satisfied.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}