{
  "id": 864254,
  "title": "Safaricom explains why unused postpaid data and minutes do not roll over after billing period",
  "url": "https://urgent.news/2026/08/14/safaricom-explains-why-unused-postpaid-data-and-minutes-do-not-roll",
  "topic": "business",
  "section": "Business",
  "published": "2026-08-14T11:14:55.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-explains-why-unused-postpaid-data-and-minutes-do-not-roll-over-after-billing-period"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom has clarified why unused data and voice minutes on postpaid accounts do not roll over after the end of a billing period. The company explained that these resources are part of a subscription allowance for the specific billing period and not a balance that remains indefinitely. Safaricom responded to a customer's concern on X, stating that unused resources are deleted once they expire, and rollover is not a blanket feature across all products, depending on the specific tariff terms. This explanation highlights the distinction between paying for a subscription and owning an indefinitely usable balance of allocated resources, a point of confusion among mobile subscribers.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}