{
  "id": 8525263,
  "title": "eGain (EGAN): B. Riley and Roth Capital Both Cut Targets as AI Growth Struggles to Offset Legacy Declines",
  "url": "https://urgent.news/2026/09/19/egain-egan-b-riley-and-roth-capital-both-cut-targets-as-ai-growth",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-09-19T19:49:36.000Z",
  "source": {
    "name": "Yahoo Finance",
    "slug": "yahoo-finance",
    "url": "https://finance.yahoo.com/technology/ai/articles/egain-egan-b-riley-roth-194936520.html"
  },
  "original_language": "en",
  "account": "eGain Corporation (NASDAQ:EGAN) announced its fiscal 2026 fourth-quarter and full-year results on September 3, 2026. Despite a 3% rise in total revenue to $91.1 million, AI customer revenue increased by 20%. Adjusted EBITDA margin expanded to 15% from 10% the previous year, while operating cash flow hit a record $21.2 million. However, fiscal 2027 guidance was cut to $84.5 million to $86 million, falling short of the previous year's total, with an adjusted EBITDA margin expected to drop to 1% to 2%. Despite the weaker outlook, eGain's AI-focused knowledge management systems were recognized by Gartner as a Leader in the Magic Quadrant, highlighting its potential for execution and comprehensive vision. New customer wins rose 27% year-over-year, and the number of pipeline opportunities with at least $500,000 annual recurring revenue doubled. Customer willingness to pay for pilot programs before full deployment also improved, with self-service resolution reaching 95%. Despite the positive developments, B. Riley and Roth Capital both reduced their price targets for eGain Corporation, citing accelerating churn in the legacy non-AI business, which significantly reduced next year's revenue and profitability.",
  "summary": null,
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}