{
  "id": 8239783,
  "title": "Rauf: Melaka to keep cutting protocol to give public direct access to leaders",
  "url": "https://urgent.news/2026/09/18/rauf-melaka-to-keep-cutting-protocol-to-give-public-direct-access-to",
  "topic": "world",
  "section": "World",
  "published": "2026-09-18T11:46:36.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nation/2026/09/1535669/rauf-melaka-keep-cutting-protocol-give-public-direct-access-leaders"
  },
  "original_language": "en",
  "account": "Melaka Chief Minister Datuk Seri Ab Rauf Yusoh has announced that his administration will continue to eliminate protocol during interactions with the public, allowing leaders and officials to hear concerns and complaints firsthand. Rauf emphasized that the policy, named Melaka Sayang Rakyat, aims to simplify administrative procedures and reduce bureaucracy. During a meet-the-people session in Tanjung Bidara, he stated that citizens can approach any counter, meet their elected representatives or executive committee members, or even see the chief minister if they wish. Rauf stressed that addressing the issues raised by the people is crucial for boosting confidence in the state government, adding that resolving complaints could potentially lead to an approval rating above 75 percent.",
  "summary": "MASJID TANAH: Melaka Chief Minister Datuk Seri Ab Rauf Yusoh says his administration will continue to do away with protocol in engagements with the people so they have direct access to state leaders.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}