{
  "id": 8234451,
  "title": "Don't call, do text: Gen Z has a lot of feelings about phone etiquette",
  "url": "https://urgent.news/2026/09/18/dont-call-do-text-gen-z-has-a-lot-of-feelings-about-phone-etiquette",
  "topic": "culture",
  "section": "Culture",
  "published": "2026-09-18T11:02:01.000Z",
  "source": {
    "name": "Business Insider",
    "slug": "business-insider",
    "url": "https://www.businessinsider.com/gen-z-spontaneous-phone-calls-2026-9"
  },
  "original_language": "en",
  "account": "Younger generations prefer texting over making phone calls, as calls have become less common and sometimes seen as intrusive. Spontaneous phone calls used to be a casual way to connect, but today's technology offers alternatives like texting, emailing, and video calls. Communication expert Mary Jane Copps suggests that the shift is due to evolving technology, changing expectations, and the constant presence of our phones. While some people still enjoy spontaneous calls for the human connection, others find them stressful or presumptuous. Etiquette expert Mariah G. Humbert emphasizes that phone calls should be made with consideration, just like any other form of communication.",
  "summary": "When it comes to phone calls, younger generations aren't picking up. They have a lot of feelings about taking — and making — a spontaneous call.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}