{
  "id": 8218362,
  "title": "Man cancels Thailand trip due to health issue, travel agency asked to refund Rs 40,000",
  "url": "https://urgent.news/2026/09/18/man-cancels-thailand-trip-due-to-health-issue-travel-agency-asked-to",
  "topic": "world",
  "section": "World",
  "published": "2026-09-18T09:30:01.000Z",
  "source": {
    "name": "The Indian Express",
    "slug": "the-indian-express",
    "url": "https://indianexpress.com/article/legal-news/thailand-trip-health-travel-agency-asked-to-refund-rs-40000-10883366/"
  },
  "original_language": "en",
  "account": "A man in Kerala has been directed by a consumer commission to receive a refund of Rs 40,000 for a cancelled Thailand tour due to health issues. The travel company was ordered to pay Rs 10,000 for mental agony and Rs 7,000 for litigation costs within 30 days. The consumer commission noted that the company's cancellation policy states that cancellations made 30 days or more before departure are eligible for a refund, with the remaining 75% of the tour cost being refundable. The complainant had booked a Thailand tour for himself and his wife, paying an advance of Rs 40,000. After 34 days before the scheduled departure, the complainant sought cancellation and a refund due to health concerns. The company initially demanded a medical certificate, which was provided along with passport copies. However, the company argued that non-refundable expenses, such as air tickets and service charges, prevented a refund. The commission rejected this claim, as the company failed to provide any documentary evidence to support their assertion. The total package cost for two persons in Thailand was Rs. 54,900, and after deducting the 25% cancellation charge, the company was directed to refund Rs. 41,175, along with the additional Rs 17,000 in compensation and litigation costs.",
  "summary": null,
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}