{
  "id": 8091663,
  "title": "Designing a Transactional Voice Agent for Latency, Safety, and Human Handoff",
  "url": "https://urgent.news/2026/09/17/designing-a-transactional-voice-agent-for-latency-safety-and-human",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-17T19:51:24.000Z",
  "source": {
    "name": "Dev.to",
    "slug": "dev-to",
    "url": "https://dev.to/madebymonogram/designing-a-transactional-voice-agent-for-latency-safety-and-human-handoff-2fac"
  },
  "original_language": "en",
  "account": null,
  "summary": "A production voice agent has to do more than understand a request. It must respond within the rhythm of a phone conversation, coordinate live APIs, protect sensitive data, and transfer the caller without losing context when automation reaches its limit. In our travel booking implementation, that meant completing the full shop, select, pay, book, and confirm workflow through an existing Amazon…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}