{
  "id": 7796444,
  "title": "Gender Ministry records 70% resolution rate for citizen grievances through SWCES",
  "url": "https://urgent.news/2026/09/16/gender-ministry-records-70-resolution-rate-for-citizen-grievances",
  "topic": "world",
  "section": "World",
  "published": "2026-09-16T13:48:43.000Z",
  "source": {
    "name": "Starr FM",
    "slug": "starr-fm",
    "url": "https://starrfm.com.gh/gender-ministry-resolves-70-percent-citizen-grievances/"
  },
  "original_language": "en",
  "account": null,
  "summary": "The Ministry of Gender, Children and Social Protection has reported a 70% resolution rate for citizen grievances received through its Single Window Citizens’ Engagement Service (SWCES). According to MyJoyOnline Ghana, 520 complaints were received and 364 of them were successfully resolved.\n\nThe Ministry is also working to establish a network of shelters across the country to provide protection and rehabilitation for survivors of sexual and gender-based violence, as reported by Adom Online. A shelter has already been commissioned in Accra, and two additional facilities have been supported in the Upper West and Eastern Regions.\n\nThe Ministry has also taken its social protection work directly into communities through dialogue sessions, and has provided a toll-free line for citizens to report problems and seek assistance, as reported by MyJoyOnline Ghana and Adom Online. The line is reachable on 0800 111 222 or by WhatsApp on 055 1755 7575, and 0800 800 800/ 0800 0900 0900.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "MyJoyOnline Ghana",
        "title": "Gender Ministry resolves 70% of complaints received through citizens’ engagement service",
        "url": "https://urgent.news/2026/09/16/gender-ministry-resolves-70-of-complaints-received-through-citizens",
        "published": "2026-09-16T12:27:09.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}