{
  "id": 7782923,
  "title": "Gender Ministry resolves 70% of complaints received through citizens’ engagement service",
  "url": "https://urgent.news/2026/09/16/gender-ministry-resolves-70-of-complaints-received-through-citizens",
  "topic": "world",
  "section": "World",
  "published": "2026-09-16T12:27:09.000Z",
  "source": {
    "name": "MyJoyOnline Ghana",
    "slug": "myjoyonline-ghana",
    "url": "https://www.myjoyonline.com/gender-ministry-resolves-70-of-complaints-received-through-citizens-engagement-service/"
  },
  "original_language": "en",
  "account": null,
  "summary": "The Ministry of Gender, Children and Social Protection in Ghana has reported that it has resolved 70% of the 520 complaints received through its Single Window Citizens’ Engagement Service (SWCES). Minister Dr Agnes Naa Momo Lartey highlighted that the service, which includes a toll-free line for citizens to report grievances, has been instrumental in addressing issues and ensuring that government services meet citizens' needs. Additionally, the Ministry has conducted dialogues in various regions to discuss social protection issues, such as gender-based violence and child abuse, and to provide direct assistance in areas like renewing NHIS coverage and tackling misconceptions about LEAP and NHIS. These efforts aim to make social protection more responsive to citizens' concerns.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Starr FM",
        "title": "Gender Ministry records 70% resolution rate for citizen grievances through SWCES",
        "url": "https://urgent.news/2026/09/16/gender-ministry-records-70-resolution-rate-for-citizen-grievances",
        "published": "2026-09-16T13:48:43.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}