{
  "id": 7779773,
  "title": "Salesforce staggers back to feet after global outage",
  "url": "https://urgent.news/2026/09/16/salesforce-staggers-back-to-feet-after-global-outage-7779773",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-09-16T10:06:00.000Z",
  "source": {
    "name": "The Register",
    "slug": "the-register",
    "url": "https://www.theregister.com/saas/2026/09/16/salesforce-staggers-back-to-feet-after-global-outage/5296800"
  },
  "original_language": "en",
  "account": "On September 16, Salesforce experienced a widespread outage that affected numerous customers globally, causing severe delays, intermittent errors, and rendering some services inaccessible. The issue was first noticed around 0930 BST (0830 UTC) and persisted until late afternoon. The outage impacted hundreds of Salesforce instances worldwide, including those in the USA, Japan, India, the UK, France, and Germany.\n\nSalesforce's status page reported that requests were stalling while awaiting a response from an internal login service, consuming available server resources. The CRM giant acknowledged that customers were experiencing delays, errors, and issues accessing services, including support case creation. Notably, Salesforce's customer base includes major global companies across various industries, such as Amazon, Walmart, Coca-Cola, Toyota, and IBM.\n\nThe outage occurred at a crucial time for Salesforce, as it was simultaneously hosting its annual conference, Dreamforce, in San Francisco, which was expected to draw over 40,000 attendees in person and more than 200,000 online participants.\n\nThroughout the day, Salesforce provided updates on the situation. At 1219 BST (1056 UTC), they confirmed that a fix had been validated and rolled out, restoring service for customers. Subsequent updates indicated that the fix was being deployed fleetwide, and service was improving region by region, although a completion time was not confirmed. Some GovCloud customers remained unaffected.\n\nDespite the resolution, Salesforce expressed that they were no longer pursuing restarts as a solution to the issue. They assured customers that they would provide further updates within 30 minutes or sooner, depending on the availability of additional information.",
  "summary": "As thousands attend annual conference in San Francisco, customers get 'severe delays, intermittent errors, and inability to access services'",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "The Register",
        "title": "Salesforce suffers global outage amid Dreamforce shindig",
        "url": "https://urgent.news/2026/09/16/salesforce-suffers-global-outage-amid-dreamforce-shindig",
        "published": "2026-09-16T10:06:00.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}