{
  "id": 7763809,
  "title": "Ladbrokes owner Entain set to axe a fifth of customer care jobs globally",
  "url": "https://urgent.news/2026/09/16/ladbrokes-owner-entain-set-to-axe-a-fifth-of-customer-care-jobs",
  "topic": "business",
  "section": "Business",
  "published": "2026-09-16T08:45:00.000Z",
  "source": {
    "name": "Discovered",
    "slug": "discovered",
    "url": "https://rutland-times.co.uk/national/ladbrokes-owner-entain-set-to-axe-a-fifth-of-customer-care-jobs-globally-171761"
  },
  "original_language": "en",
  "account": "Entain, the owner of Ladbrokes, is set to cut a fifth of its global customer care jobs, around 400 positions, amid rising gambling taxes and potential additional duties on machine games. The company, which also owns brands like Coral and Sportingbet, is consulting with its staff, with the cuts expected to affect 11 countries, including the UK. The consultation, which will close by November, aims to address the impact of increased gambling taxes and bolster the business's competitiveness. Entain's CEO, Stella David, has warned Prime Minister Andy Burnham about further job losses if the proposed doubling of machine games duty is enacted. The tax hike would increase Entain's annual costs by approximately £100 million in the UK. The decision comes two months after Entain announced 500 global job cuts, primarily in product technology and corporate roles. Industry experts suggest the proposed duty hike could result in up to 1,470 betting shop closures and 15,900 job losses across the sector. David emphasized that the cuts would impact high-street and part-time positions, with a significant portion of affected staff being women, part-time workers, and younger employees. Entain, one of the UK's top taxpayers, is not seeking exemption from taxation but is concerned about the cumulative effect of recent tax increases on its business.",
  "summary": null,
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}