{
  "id": 7742589,
  "title": "47% of Shoppers Who Abandoned Their Carts Wanted a Digital Wallet Option",
  "url": "https://urgent.news/2026/09/16/47-of-shoppers-who-abandoned-their-carts-wanted-a-digital-wallet",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-09-16T08:00:33.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/digital-payments/2026/47-percent-of-shoppers-who-abandoned-their-carts-wanted-a-digital-wallet-option/"
  },
  "original_language": "en",
  "account": "A recent PYMNTS Intelligence report highlights the hidden costs of checkout gaps, specifically the impact of missing digital wallet options on online shopping. The study found that 47% of shoppers who abandoned their carts were seeking a digital wallet, equating to nearly 26.3 million consumers. Young shoppers were the most affected, with Gen Z abandoning carts at a 36% rate due to missing payment methods, compared to 31% of millennials and 15% of Gen X. The wallet gap alone pushed 28% of Gen Z shoppers to abandon their carts, nearly double the 14% rate experienced by all shoppers. Consumers living paycheck to paycheck were also more likely to leave their carts behind, with 29% abandoning their purchases when their preferred payment method was unavailable. The report emphasizes that providing more payment choices can help retailers retain shoppers who need greater control over when and how they pay. Merchants that broaden wallet acceptance and maintain consumer control over payment sources can reduce checkout losses and prepare for the future of automated shopping.",
  "summary": "A shopper can make it through product search, comparison and cart building, then disappear at the payment screen. For merchants, that turns a nearly completed sale into a preventable loss. The PYMNTS Intelligence report “The Hidden Cost of Checkout Gaps: What 56 Million Abandoned Carts Mean for U.S. Merchants and How Agentic AI Is Changing […] The post 47% of Shoppers Who Abandoned Their Carts…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}