{
  "id": 771782,
  "title": "In a first, govt plans turning citizen grievances into a source of policy reforms",
  "url": "https://urgent.news/2026/08/13/in-a-first-govt-plans-turning-citizen-grievances-into-a-source-of",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-08-13T13:51:56.000Z",
  "source": {
    "name": "Live Mint",
    "slug": "live-mint",
    "url": "https://www.livemint.com/news/india/in-a-first-govt-plans-turning-citizen-grievances-into-a-source-of-policy-reforms-11786616595054.html"
  },
  "original_language": "en",
  "account": "New Delhi: The Indian government is set to introduce an innovative approach to policy-making by harnessing the power of citizen grievances and suggestions. According to informed sources, this initiative aims to make policy-making more responsive to the needs and experiences of people across the country. By directly incorporating public input, the government hopes to identify gaps in existing services and transform these concerns into broader policy reforms. Dhirendra Kumar, a seasoned policy reporter with over two decades of experience, explains that this approach is designed to uncover structural issues and ensure they have a tangible impact on the lives of citizens. Kumar's extensive reporting on various sectors, including finance, public expenditure, and agriculture, has earned him prestigious awards and recognition for his work in uncovering critical policy shifts.",
  "summary": "The government will for the first time systematically mine citizen grievances and suggestions from platforms like CPGRAMS and the PMO portal to identify recurring gaps and convert them into policy reforms.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}