{
  "id": 7497718,
  "title": "Leading UK retailers ‘breaking law’ by not refunding customers for returned goods, Which? finds",
  "url": "https://urgent.news/2026/09/15/leading-uk-retailers-breaking-law-by-not-refunding-customers-for",
  "topic": "business",
  "section": "Business",
  "published": "2026-09-15T07:00:30.000Z",
  "source": {
    "name": "Guardian Business",
    "slug": "guardian-business",
    "url": "https://www.theguardian.com/business/2026/sep/15/uk-retailers-breaking-law-not-refunding-customers-returned-goods-which"
  },
  "original_language": "en",
  "account": null,
  "summary": "Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of items Leading retailers are breaking the law by failing to properly refund customers for returned goods, a Which? investigation has found. Some of the UK’s biggest online shops routinely failed to reimburse delivery costs when customers returned unwanted purchases, while others failed to…",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}