{
  "id": 739489,
  "title": "Teacher shut out of pension account and says Capita staff who run the scheme will not help",
  "url": "https://urgent.news/2026/08/13/teacher-shut-out-of-pension-account-and-says-capita-staff-who-run-the",
  "topic": "finance",
  "section": "Finance & Markets",
  "published": "2026-08-13T05:00:46.000Z",
  "source": {
    "name": "This Is Money",
    "slug": "this-is-money",
    "url": "https://www.thisismoney.co.uk/money/pensions/article-16041173/Teacher-pension-account-Capita-staff-help.html?ns_mchannel=rss&ns_campaign=1490&ito=1490"
  },
  "original_language": "en",
  "account": null,
  "summary": "Graeme Hull, pictured, says multi-factor authentication failed, his passcode kept being rejected, and the website incorrectly said no phone number was provided.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}