{
  "id": 7271602,
  "title": "Mastercard’s Sherri Haymond on Letting AI Shop While Consumers Stay in Charge",
  "url": "https://urgent.news/2026/09/14/mastercards-sherri-haymond-on-letting-ai-shop-while-consumers-stay-in",
  "topic": "ai",
  "section": "AI",
  "published": "2026-09-14T08:00:10.000Z",
  "source": {
    "name": "PYMNTS",
    "slug": "pymnts",
    "url": "https://www.pymnts.com/news/artificial-intelligence/2026/mastercards-sherri-haymond-on-letting-ai-shop-while-consumers-stay-in-charge/"
  },
  "original_language": "en",
  "account": "Mastercard's Sherri Haymond discusses the role of artificial intelligence in shopping experiences, emphasizing that consumers remain in control. AI can locate desired items, compare prices and identify merchants with the correct size. However, once the consumer instructs the AI to \"go ahead and buy,\" agents gain the authority to act, potentially purchasing across multiple platforms and sites using payment credentials. Haymond highlights that this ability to delegate authority is crucial to the future of agentic commerce. She shares personal examples of using Amazon's \"Buy for Me\" feature and Google's AI Mode, both of which allow consumers to purchase items without leaving their current shopping environment. Haymond asserts that agentic commerce is not a separate channel but a new technology that accelerates existing channels like mobile and website commerce. She envisions agents performing tasks across various devices, websites, apps and even physical environments. To ensure successful transactions, payment participants must maintain visibility into the consumer's authorization, including the ability to address disputes. Tokenization is essential for security but cannot resolve all information gaps created by delegated purchasing authority. Haymond notes that merchant participation in agentic commerce has faced challenges, but new technologies like MCP and WebMCP are simplifying integration. Consumers typically remain unaware of the underlying technology, as agents handle the purchasing process discreetly. As familiarity with agentic capabilities grows, consumers may delegate more tasks, expanding the scope of what agents can achieve.",
  "summary": "Watch more: The Agentic Experience With Mastercard’s Sherri Haymond AI can find the shoes, compare prices and locate a merchant with the right size. The harder part begins when the consumer tells it, “Go buy them for me.” At that point, agents have authority to act, potentially moving across platforms and merchant sites and using […] The post Mastercard’s Sherri Haymond on Letting AI Shop While…",
  "key_points": [
    "AI assists consumers in shopping while maintaining control over transactions.",
    "Consumers can authorize AI to purchase items across multiple platforms.",
    "Agentic commerce expands existing channels like mobile and website commerce."
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}