{
  "id": 7267546,
  "title": "PSD chief warns against recurring human resource errors in civil service",
  "url": "https://urgent.news/2026/09/14/psd-chief-warns-against-recurring-human-resource-errors-in-civil",
  "topic": "world",
  "section": "World",
  "published": "2026-09-14T07:00:08.000Z",
  "source": {
    "name": "New Straits Times",
    "slug": "new-straits-times",
    "url": "https://www.nst.com.my/news/nation/2026/09/1532603/psd-chief-warns-against-recurring-human-resource-errors-civil-service"
  },
  "original_language": "en",
  "account": "PUTRAJAYA: Tan Sri Dr Wan Ahmad Dahlan Abdul Aziz, director-general of the Public Service Department (PSD), has cautioned against the persistent occurrence of human resource management errors in the civil service. These errors span across appointments, acting roles, promotions, salary adjustments, disciplinary matters, and performance management. Wan Ahmad Dahlan emphasized that these recurring mistakes indicate underlying systemic weaknesses rather than isolated incidents. He stated that one fundamental measure of a system's quality is whether the same errors continue to happen. If so, the root cause has not been adequately addressed. Such mistakes, though seemingly minor, can significantly impact officers and the organization's credibility. Malaysia's improved performance in the 2026 World Competitiveness Ranking has set a new benchmark for public expectations of the civil service. Consequently, human resource managers play a critical role in supporting the Reform Success Pillars, particularly in organisational development, human capital, and service delivery. Wan Ahmad Dahlan highlighted that successful reform is determined not only by the sophistication of systems but also by the quality of the people implementing them. He stressed that both reform and transformation require civil servants to discard outdated practices and adopt relevant new ones for high-impact restructuring. Transformation is a continuous process, while reform entails radical change. For transformation to become reality, decision-makers must be bold enough to make rapid, decisive choices and address problems at their source. Improving work quality is essential for driving performance, while ensuring reforms deliver tangible impacts is crucial for realizing reform. The PSD director-general emphasized that these profound changes must be reflected in dynamic human resource management.",
  "summary": "PUTRAJAYA: Repeated errors in public sector human resource management must stop and be addressed comprehensively, said Public Service Department (PSD) director-general Tan Sri Dr Wan Ahmad Dahlan Abdul Aziz.",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}