{
  "id": 6772969,
  "title": "Karnataka govt.’s Praja Seve to be expanded with launch of ‘Namma Seve’ app",
  "url": "https://urgent.news/2026/09/11/karnataka-govt-s-praja-seve-to-be-expanded-with-launch-of-namma-seve",
  "topic": "tech",
  "section": "Tech",
  "published": "2026-09-11T16:08:08.000Z",
  "source": {
    "name": "The Hindu",
    "slug": "the-hindu",
    "url": "https://www.thehindu.com/news/national/karnataka/karnataka-govts-praja-seve-to-be-expanded-with-launch-of-namma-seve-app/article71456733.ece"
  },
  "original_language": "en",
  "account": "The Karnataka government plans to expand the Praja Seve grievance redressal initiative by launching the 'Namma Seve' mobile application before October 2. Currently, 2,300 out of 2,456 offered services can be accessed online, but the remaining 156 services will also be brought online through the app. The government is also working on a common citizen login ID for all services, replacing the current separate login IDs. To improve application processing, AI will be used to sort and route applications to the correct departments, addressing issues like incorrect category selection or computer operator errors. A new citizen feedback and rating system will be introduced, requiring justification for low ratings, which will be escalated to higher authorities. As of now, 13,872 of 26,386 grievances have been disposed of, and 12,514 are under redressal. Revenue Department grievances were the most frequent at 35.1%, followed by Urban Development with 16.2%, and Housing with 14.9%. Kolar district led applications, followed by Vijayanagar, Gadag, Bagalkote, and Tumakuru districts. Old-age pension scheme grievances were the most common at 2,087, followed by housing site schemes and RTC/Pahani services.",
  "summary": "In a move that could reflect the quality of services provided to citizens, the government will introduce a citizen feedback and rating system",
  "key_points": [
    "Karnataka government to launch Namma Seve app before October 2",
    "156 services to be brought online through the app",
    "AI and citizen feedback system to improve processing and ratings"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}