{
  "id": 6740509,
  "title": "True Fitness & True Yoga customers report over S$609,000 in losses from unutilised memberships, packages: CASE",
  "url": "https://urgent.news/2026/09/11/true-fitness-true-yoga-customers-report-over-s-609-000-in-losses-from",
  "topic": "world",
  "section": "World",
  "published": "2026-09-11T10:22:39.000Z",
  "source": {
    "name": "Mothership",
    "slug": "mothership",
    "url": "https://mothership.sg/2026/09/true-fitness-true-yoga-customers-report-losses/"
  },
  "original_language": "en",
  "account": "True Fitness and True Yoga, under the True Singapore Group, have incurred over S$609,000 in losses due to unutilised memberships and packages following their closure on Sep. 10, as reported by the Consumers Association of Singapore (CASE) on Sep. 11. The company had been operating 10 outlets in Singapore under three brands: True Fitness, TFX, and Yoga Edition. CASE has received 241 complaints from affected consumers so far. The True Singapore Group's management placed the company under provisional liquidation effective Sep. 10, leading to the cessation of all clubs with immediate effect. A long-time member mentioned receiving a notification about the liquidation on her app on Sep. 10. She had pre-paid over S$2,000 for a two-year package, having used half of it. CASE has contacted the provisional liquidator and will seek clarification on the arrangements for affected consumers, including obtaining necessary information for them to file claims. Consumers with unutilised memberships or prepaid packages from True Fitness or True Yoga can seek assistance from CASE at 6277 5100 or their website. CASE advises consumers to be cautious with large upfront payments for services and to consider shorter-term payment arrangements where possible.",
  "summary": "CASE has received 28 complaints from affected consumers so far.",
  "key_points": [
    "True Fitness and True Yoga incurred over S$609,000 in losses from unutilised memberships",
    "Consumers Association of Singapore (CASE) reported 241 complaints from affected consumers",
    "Provisional liquidation led to immediate closure of all True Fitness clubs"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Mothership",
        "title": "'When a company closes, there's nothing much we can do': About 100 True Fitness & True Yoga ex-staff gather at liquidators' meeting at HQ",
        "url": "https://urgent.news/2026/09/11/when-a-company-closes-theres-nothing-much-we-can-do-about-100-true",
        "published": "2026-09-11T17:34:02.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}