{
  "id": 6660315,
  "title": "LASTMA tasks officers on professionalism, public service",
  "url": "https://urgent.news/2026/09/10/lastma-tasks-officers-on-professionalism-public-service",
  "topic": "world",
  "section": "World",
  "published": "2026-09-10T23:32:24.000Z",
  "source": {
    "name": "Punch",
    "slug": "punch",
    "url": "https://punchng.com/lastma-tasks-officers-on-professionalism-public-service/"
  },
  "original_language": "en",
  "account": "The Lagos State Traffic Management Authority (LASTMA) has emphasized the need for its staff to exhibit professionalism, empathy, and public service excellence. A three-day training programme, organized by MACTAY Consulting, aims to enhance the professional skills of LASTMA officers through modules focusing on customer interactions, communication, emotional intelligence, and more. LastMA's Director of Public Affairs, Adebayo Taofiq, disclosed that the training addresses competency gaps identified in the agency's Contact Centre Agents and Support Staff. Olalekan Bakare-Oki, LASTMA's General Manager, appreciated the Lagos State Government's support for the agency's professional development and stressed the importance of continuous learning and adaptation to meet the demands of urban mobility. The officers, tasked with frontline public interactions, are encouraged to leverage their newly acquired knowledge to improve daily performance and strengthen the relationship between LASTMA and the public.",
  "summary": "LASTMA officers have been urged to show greater professionalism, courtesy, and empathy in a new training aimed at improving public service in Lagos. Read More: https://punchng.com/lastma-tasks-officers-on-professionalism-public-service/",
  "key_points": [
    "LASTMA emphasizes professionalism, empathy, public service for officers",
    "Three-day training by MACTAY Consulting focuses on customer interactions",
    "Training addresses competency gaps in Contact Centre Agents and Support Staff"
  ],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 2,
    "also_reported_by": [
      {
        "outlet": "Punch Nigeria",
        "title": "LASTMA tasks officers on professionalism, public service",
        "url": "https://urgent.news/2026/09/10/lastma-tasks-officers-on-professionalism-public-service-6662485",
        "published": "2026-09-10T23:44:25.000Z"
      }
    ]
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}