{
  "id": 6585844,
  "title": "Safaricom Ethiopia clarifies eSIM conversion after customer complaint",
  "url": "https://urgent.news/2026/09/10/safaricom-ethiopia-clarifies-esim-conversion-after-customer-complaint",
  "topic": "world",
  "section": "World",
  "published": "2026-09-10T12:26:16.000Z",
  "source": {
    "name": "People Daily Kenya",
    "slug": "people-daily-kenya",
    "url": "https://peopledaily.digital/business/safaricom-ethiopia-clarifies-esim-conversion-after-customer-complaint"
  },
  "original_language": "en",
  "account": null,
  "summary": "Safaricom Ethiopia on Thursday, September 10, 2026, responded after a customer raised concerns about difficulties switching from a physical SIM card to an eSIM. The customer questioned why they had been told to get a completely new number in order to use an eSIM, despite wanting to convert their existing physical SIM. “Why can’t I […]",
  "key_points": [],
  "editors_take": null,
  "illustration": null,
  "coverage": {
    "outlets": 1,
    "also_reported_by": []
  },
  "ai_generated": true,
  "disclaimer": "Summaries, key points and the editor’s take are written by software from other outlets’ reporting and may contain errors — always check the linked original."
}